🪷 1. Privacy Policy
What information we collect
When you use our website, register for an account, subscribe to updates, or contact us, we may collect:
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Your name, username, and contact details (such as email address).
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Accessibility or sensory preferences (if you choose to share them).
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Trip details, saved venues, reviews, or feedback you submit.
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Technical data such as browser type, device, IP address, and cookies.
How we use your information
We use this information to:
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Personalise your travel experience and show relevant content.
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Help you manage your member account or trip planner.
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Communicate updates, offers, or replies to your enquiries.
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Improve the website’s accessibility and performance.
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Meet our legal obligations and keep our systems secure.
How we store and protect your data
All personal data is stored securely on protected servers.
We never sell your information to anyone.
Access is limited to authorised team members and trusted service providers who help us run Koloko Direct.
Sharing your information
We may share limited information when necessary — for example:
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To connect you with an accommodation, venue, or travel partner you’ve chosen.
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To process payments securely via third-party providers.
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When legally required to comply with applicable data laws.
All partners are expected to maintain strong privacy and accessibility standards.
Cookies and analytics
We use cookies and anonymous analytics to understand how people use our site and to improve it.
You can manage or disable cookies in your browser at any time.
Your rights
You can:
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Request a copy of the data we hold about you.
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Ask us to correct or delete your information.
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Withdraw consent for emails or marketing at any time.
To do so, contact stella@kolokodirect.com or use our website contact form.
⚖️ 2. Terms & Conditions
About Koloko Direct
Koloko Direct is an online directory and trip-planning platform designed to help families, individuals, and groups find sensory-friendly and accessible travel experiences worldwide.
Use of this website
By using our site, you agree to:
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Use it lawfully and respectfully.
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Provide accurate information when creating an account or submitting listings.
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Refrain from copying, scraping, or misusing our content or data.
Travel listings and third-party links
Much of the travel information on Koloko Direct comes directly from independent venues, attractions, and service providers.
While we do our best to ensure accuracy and relevance:
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We cannot guarantee availability, prices, or suitability for every traveller.
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Koloko Direct is not responsible for the quality, safety, or delivery of third-party services.
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Any bookings or arrangements are made directly with the venue or provider.
Limitation of liability
Koloko Direct provides information in good faith.
We are not liable for any direct or indirect loss, inconvenience, or injury that may arise from using our website or linked content.
We always encourage users to confirm accessibility and sensory details directly with venues before travelling.
🔖 3. Intellectual Property and Content Ownership
Koloko Direct’s website, logo, design, and original written materials are protected by copyright and other intellectual property laws.
However, some text, images, and descriptions featured on the site are:
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Provided directly by accommodation owners, venues, or travel partners, or
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Sourced from publicly available information that has been supplied for promotional purposes.
In those cases, ownership of that content remains with the original creator or venue.
Koloko Direct displays such material with appropriate consent, credit, or under fair-use principles.
You may not copy, reproduce, or redistribute any material from Koloko Direct without permission from us or the relevant content owner.
If you believe something has been used in error, please contact us and we will review or amend it promptly.
Koloko Direct celebrates collaboration — we respect the creativity of our partners and protect your trust by giving credit where it’s due.
🍪 4. Cookies & Tracking Policy
How we use cookies
Koloko Direct uses cookies and similar technologies to enhance your experience.
Cookies help us:
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Keep the site secure and running smoothly.
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Remember your preferences (such as accessibility filters or region settings).
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Understand how visitors use the site, so we can make it easier to navigate.
Types of cookies we use
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Essential cookies: Required for basic site operation and login sessions.
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Analytics cookies: Provide anonymous data on visitor activity and page use.
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Third-party cookies: May appear in embedded content such as maps, booking widgets, or videos.
You can manage or delete cookies at any time in your browser settings.
Disabling cookies may affect some site features but will not block general access.
Analytics and consent
We use privacy-focused analytics tools that do not identify individual users.
Where required by law, a cookie consent banner will appear so you can accept or decline non-essential cookies.
🌿 5. Updates and Changes
We may update these terms or policies from time to time to reflect new laws, accessibility improvements, or updated services.
Any changes will appear on this page with a revised “last updated” date.
🌍 6. Contact Us
If you have any questions about our privacy practices, terms of use, or cookie policy, please contact:
📧 stella@kolokodirect.com
🌐 https://kolokodirect.com/contact/
We value transparency and will always do our best to respond clearly and promptly.
💙 Summary
At Koloko Direct, we aim to make travel inclusive, respectful, and accessible for all — while protecting your personal data and acknowledging the creative contributions of our partners.
By using this website, you agree to these terms and to our approach to privacy and content sharing.
