Set in the town of Bigger  the team at the Elphinstone Hotel  are committed to the ideals and values of customer service; priding themselves in their  desire to serve all their  customers well.  They always remember that the customers have a choice so they try to ensure that they make this choice a difficult one; so that customers will return time after time because they always receive a warm, friendly welcome, are attentively looked after, and the quality of the food is of a consistently high standard.